Refund and Returns Policy

This Refund and Returns Policy explains how refunds are processed for eligible returns, cancellations, damaged products, defective products, and failed deliveries.

1. Refund Eligibility

A refund may be approved in the following cases:

• Product is damaged or defective and replacement is not available.
• Wrong product was delivered and replacement is not available.
• Order was cancelled before dispatch.
• Product could not be delivered due to courier service issue.
• Product is returned and approved after quality inspection.
• Payment was deducted but order was not confirmed.

2. Refund Not Eligible

Refund may not be approved in the following cases:

• Product has been used, installed, damaged, or tampered with.
• Product is returned without original packaging, invoice, or accessories.
• Product is damaged due to incorrect installation, voltage issue, mishandling, or misuse.
• Customer ordered an incompatible spare part without verifying model details.
• Return request is raised after the allowed return period.
• Product is a custom, special-order, or non-returnable item.

3. Refund Process

Once we receive the returned product, it will be inspected by our team. If the return is approved, the refund will be processed within [7 working days].

Refunds will be issued to the original payment method used for the order, unless otherwise agreed.

4. Refund Timeline

After approval, refund timelines may vary depending on the payment method:

• UPI / Wallet: [7 working days]
• Debit/Credit Card: [7 working days]
• Net Banking: [7 working days]
• COD orders: Refund may be processed through bank transfer or UPI after receiving customer bank details.

Banking and payment gateway delays may be beyond our control.

5. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched. If the order is cancelled before dispatch, a full refund may be processed.

Once the order is shipped, cancellation may not be possible, and the customer may need to follow the return process after delivery.

6. Partial Refund

Partial refund may apply where:

• Product is returned with missing accessories.
• Product packaging is damaged.
• Customer used the product before return.
• Shipping or COD charges are non-refundable.
• Return shipping charges are applicable.

7. Shipping Charges

Shipping charges, COD charges, and handling charges may not be refundable unless the return is due to our error, damaged delivery, wrong product, or defective product.

8. Refund for Failed Payment

If payment is deducted but the order is not confirmed, please contact us with payment proof. Once verified, the refund will be processed as per payment gateway timelines.