Returns & Replacements

At [Hiya Sales], we aim to provide genuine, reliable, and quality spare parts for home appliances. We understand that sometimes a product may need to be returned or replaced due to damage, wrong item delivery, manufacturing defect, or compatibility issues. This Returns & Replacements Policy explains the conditions under which returns and replacements are accepted.

1. Return / Replacement Eligibility

A product may be eligible for return or replacement if:

• The product delivered is damaged, defective, or not working.
• The product received is different from the product ordered.
• The product is missing parts or accessories mentioned on the product page.
• The product received does not match the description or specifications shown on our website.
• The product was damaged during transit.

To be eligible for return or replacement, the product must be unused, uninstalled, and in its original condition with all packaging, accessories, invoice, warranty card, manuals, and any other items received with the product.

2. Return / Replacement Request Timeline

Customers must raise a return or replacement request within [7 days] from the date of delivery.

Requests raised after this period may not be accepted unless required under applicable law or where the product carries a specific manufacturer warranty.

3. Non-Returnable Products

The following products may not be eligible for return or replacement:

• Products that have been used, installed, damaged, altered, or repaired by the customer or a third party.
• Electrical or electronic spare parts damaged due to incorrect installation, voltage fluctuation, short circuit, mishandling, or improper usage.
• Products without original packaging, invoice, serial number, accessories, or warranty details.
• Products ordered by mistake where the part is compatible as per the product listing.
• Custom, special-order, or non-standard parts arranged specifically for the customer.
• Products damaged due to misuse, negligence, liquid damage, physical breakage, or unauthorized repair.

4. Product Compatibility

Customers are requested to check product compatibility before placing an order. Appliance spare parts may vary based on brand, model number, capacity, design, and year of manufacture.

Before ordering, customers should verify:

• Appliance brand
• Model number
• Product size/specification
• Part number, if available
• Voltage/wattage rating, if applicable
• Photos and product description

If you are unsure about compatibility, please contact our support team before placing the order.

5. Return / Replacement Process

To request a return or replacement, please contact us at:

Email: dpadia23@gmail.com Phone: +91-8347432452Address: GF/9, Bakrol Square- Vadtal Rd, beside Vaibhav cinema, Vallabh Vidyanagar, Anand, Gujarat, ANAND, GUJARAT, 388120

Please provide the following details:

• Order ID
• Customer name and contact number
• Reason for return/replacement
• Clear photos or videos of the product, packaging, invoice, and issue
• Appliance model number, if required

Once we receive your request, our team will review it and may ask for additional information.

6. Inspection and Approval

All returned products are subject to inspection and verification. A replacement or refund will be processed only after the product is received and approved by our quality-check team.

If the returned product is found used, damaged, tampered with, incorrectly installed, or not matching the return reason, the return/replacement request may be rejected.

7. Replacement

If the return request is approved and replacement stock is available, we will dispatch the replacement product within [7 working days] after inspection approval.

If replacement stock is not available, we may offer:

• Refund
• Store credit
• Alternative compatible product, subject to customer approval

8. Return Shipping

Return shipping may be arranged by us or by the customer, depending on the reason for return.

• If the product is defective, damaged, or incorrectly delivered, we may bear the return shipping cost.
• If the return is due to customer error, wrong model selection, or change of mind, return shipping charges may be deducted from the refund or paid by the customer.

9. Damaged Shipment

If the product is received in damaged condition, customers should report it within 24–48 hours of delivery with photos/videos of the outer packaging and product.

Please do not discard the packaging until the issue is resolved.