Privacy Policy

This Privacy Policy explains how [Hiya Sales] collects, uses, stores, shares, and protects personal information when customers visit our website, create an account, place an order, contact support, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Payment-related information
• Order details
• GST details, if provided
• Customer support communication

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar tracking information

Transaction Information

• Products viewed or purchased
• Order history
• Payment status
• Delivery status
• Return/refund requests

2. How We Use Your Information

We may use your information for the following purposes:

• To process and deliver orders
• To verify payments
• To provide customer support
• To process returns, replacements, refunds, and warranty requests
• To communicate order updates
• To improve website performance and user experience
• To prevent fraud, misuse, or unauthorized activity
• To comply with legal, tax, accounting, and regulatory requirements
• To send promotional communication, where permitted

3. Legal Basis for Processing

We process personal data only for lawful purposes, including order fulfilment, customer service, legal compliance, fraud prevention, business operations, and customer consent where required.

4. Sharing of Information

We may share customer information with trusted third parties only where necessary, such as:

• Courier and logistics partners
• Payment gateway providers
• IT service providers
• Customer support tools
• Accounting, tax, or legal service providers
• Government or regulatory authorities, where required by law

We do not sell customer personal information.

5. Payment Information

We do not store complete card details, UPI PIN, net banking passwords, or sensitive payment credentials. Payments are processed through authorized payment gateway partners.

6. Data Retention

We retain personal information only as long as necessary for business, legal, tax, accounting, warranty, dispute resolution, and regulatory purposes.

When information is no longer required, we may delete, anonymize, or securely archive it.

7. Data Security

We use reasonable security practices to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform can guarantee absolute security. Customers are responsible for maintaining confidentiality of their account login details.

8. Customer Rights

Subject to applicable law, customers may request:

• Access to their personal data
• Correction of inaccurate data
• Deletion of personal data, where permitted
• Withdrawal of consent, where processing is based on consent
• Grievance redressal regarding data usage

To exercise these rights, please contact us at [dpadia23@gmail.com].

9. Marketing Communication

Customers may receive promotional emails, SMS, or WhatsApp messages if they have opted in or where permitted under law. Customers can opt out of marketing communication by contacting us or using the unsubscribe option, where available.

10. Children’s Privacy

Our website is intended for users who are legally capable of entering into contracts. We do not knowingly collect personal data from children without appropriate consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

12. Grievance Officer / Contact

For privacy-related concerns, customers may contact:

Email: [dpadia23@gmail.com] Phone: +91-8347432452 Address: GF/9, Bakrol Square- Vadtal Rd, beside Vaibhav cinema, Vallabh Vidyanagar, Anand, Gujarat, ANAND, GUJARAT, 388120

We will make reasonable efforts to resolve privacy complaints within the timeline required under applicable law.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.

Effective Date: 08-07-2026