Shipping Rates & Policies

At [Hiya Sales], we strive to deliver orders safely and on time through reliable courier and logistics partners. This Shipping Policy explains our shipping process, delivery timelines, charges, and customer responsibilities.

1. Shipping Coverage

We currently ship products across [India / selected serviceable locations]. Delivery availability may depend on the customer’s pin code and courier partner serviceability.

Some remote areas may have limited delivery service or longer delivery timelines.

2. Order Processing Time

Orders are usually processed within [7 working days] after payment confirmation.

Orders placed on Sundays, public holidays, or outside working hours will be processed on the next working day.

For certain spare parts, dispatch may take longer depending on stock availability, supplier confirmation, or product verification.

3. Delivery Timeline

Estimated delivery timelines are:

• Metro cities: [3-7 working days]
• Non-metro cities: [3-7 working days]
• Remote locations: [3-7 working days]

Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, transport issues, government restrictions, incorrect address, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges may vary based on:

• Delivery location
• Product weight and dimensions
• Order value
• Courier partner charges
• COD availability, if applicable

Shipping charges, if applicable, will be shown at checkout before payment.

5. Free Shipping

Free shipping may be available on selected products, promotional offers, or orders above ₹ 2500. Free shipping terms may change from time to time.

6. Cash on Delivery

Cash on Delivery, if available, may be subject to additional charges and pin-code serviceability.

COD may not be available for:

• High-value products
• Special-order products
• Remote locations
• Certain electrical/electronic spare parts

7. Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, WhatsApp, or customer account dashboard, where applicable.

Customers can track the shipment using the tracking ID provided.

8. Incorrect Address or Failed Delivery

Customers must provide accurate shipping details, including full address, pin code, landmark, and contact number.

We are not responsible for delays or failed delivery due to:

• Incorrect or incomplete address
• Wrong phone number
• Customer unavailable at delivery location
• Refusal to accept delivery
• Courier unable to access location

If the order is returned to us due to failed delivery, re-shipping charges may apply.

9. Delivery Verification

At the time of delivery, customers are advised to check the package condition. If the package appears damaged, tampered, or opened, customers should take photos/videos and inform us immediately.

10. Delayed or Lost Shipment

If a shipment is delayed or lost by the courier partner, we will coordinate with the courier company and update the customer. Resolution may include re-shipment, refund, or other suitable action depending on the case.