Terms and Conditions

Welcome to [Hiya Sales]. These Terms and Conditions govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms and Conditions.

1. General Terms

This website is operated by [Company Name], having its registered/business office at [Business Address].

By accessing this website, browsing products, creating an account, or placing an order, you confirm that you understand and agree to these Terms.

2. Product Information

We make reasonable efforts to display accurate product details, images, prices, specifications, compatibility information, and availability.

However, product images may slightly differ from the actual product due to lighting, display settings, product batch, or manufacturer updates.

Customers must verify appliance brand, model number, part number, specifications, and compatibility before placing an order.

3. Product Compatibility Disclaimer

Spare parts may vary by brand, model, size, version, wattage, voltage, and year of manufacture. We are not responsible if the customer orders an incompatible part without verifying the required details.

If required, customers should contact our support team before purchase.

4. Pricing and Availability

All prices are shown in Indian Rupees unless otherwise stated.

Prices, discounts, offers, and product availability may change without prior notice. If a product is unavailable after order placement, we may cancel the order and process a refund.

5. Orders

An order is confirmed only after successful payment or COD confirmation, where applicable.

We reserve the right to cancel or refuse any order due to:

• Product unavailability
• Pricing or listing error
• Incorrect customer details
• Suspected fraudulent activity
• Delivery restrictions
• Bulk purchase restrictions
• Any other valid business or legal reason

6. Payments

We may accept payment through online payment gateways, UPI, cards, net banking, wallets, COD, or other available methods.

Customers must ensure that payment details are accurate and authorized.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Rates & Policies. Delivery timelines are estimates and may vary due to logistics, location, courier delay, or circumstances beyond our control.

8. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Returns & Replacements Policy and Refund and Returns Policy.

Products must be returned in original condition and are subject to inspection before approval.

9. Installation and Usage

Some spare parts require installation by a trained technician. Incorrect installation may cause damage, safety risk, electrical failure, or appliance malfunction.

We are not responsible for damage caused by improper installation, misuse, voltage fluctuation, unauthorized repair, or negligence.

10. Warranty

Products may carry manufacturer warranty, seller warranty, or no warranty depending on product type. Warranty details, if applicable, will be mentioned on the product page or invoice.

Warranty does not cover damage caused by misuse, physical damage, incorrect installation, liquid damage, short circuit, voltage fluctuation, or unauthorized repair.

11. User Account

Customers are responsible for maintaining confidentiality of their account login details. Any activity performed through the customer account will be considered the responsibility of the account holder.

12. Prohibited Use

Customers must not use the website for:

• Fraudulent transactions
• Uploading harmful or illegal content
• Attempting unauthorized access
• Misusing offers, coupons, or referral programs
• Violating applicable laws
• Interfering with website security or operation

13. Intellectual Property

All website content, including design, layout, images, product descriptions, graphics, and other materials, belongs to [Company Name] or its licensors, unless otherwise stated.

Customers may not copy, reproduce, distribute, or misuse website content without written permission.

14. Limitation of Liability

To the maximum extent permitted by law, [Company Name] shall not be liable for indirect, incidental, special, or consequential damages arising from website use, product use, delayed delivery, incorrect installation, or customer misuse.

Our total liability, if any, shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

15. Force Majeure

We shall not be liable for delay or failure caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, transport delays, government actions, cyber incidents, courier failures, or supply chain disruptions.

16. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts/consumer forums having appropriate authority under applicable Indian law.

17. Customer Support and Grievance Redressal

For complaints, support, or grievance redressal, customers may contact:

Email: dpadia23@gmail.com Phone: +91-8347432452 Address: GF/9, Bakrol Square- Vadtal Rd, beside Vaibhav cinema, Vallabh Vidyanagar, Anand, Gujarat, ANAND, GUJARAT, 388120

18. Changes to Terms

We may update these Terms and Conditions from time to time. Continued use of the website after updates means you accept the revised Terms.

Effective Date: 08-07-2026